Schnell beantwortet

Fragen zu KioskPilot.
Answered understandably.

From the first URL to the managed device fleet, you'll find clear answers about features, licenses, platform boundaries, data protection and operations.

01

Straight to the solution

Search by keyword or filter the questions by subject area.

02

Detailed instructions

For setup and all features, the help page guides you step by step through the product.

03

Personal support

If an answer is missing, you can reach us directly at apps@cesinger.de.

Erste Schritte

Installation, homepage and the way to kiosk mode.

Do I need a KioskPilot account?

Nein. Free and the local Pro functions can be used without a customer account. An account is only necessary if you voluntarily pair devices with Fleet Cloud, manage licenses in the portal or work with a team.

How do I set up my first kiosk device?
  1. Start-URL eintragen.
  2. Release the homepage host and necessary additional domains.
  3. Set admin PIN and select desired display behavior.
  4. Test connection and start kiosk.

An HTTPS site is the norm. Unencrypted HTTP is only accepted for explicitly permitted private LAN destinations.

What websites can KioskPilot show?

Public HTTPS pages and private LAN pages are possible. Navigation, pop-ups, scanner and NFC targets must match the domain allowlist. Public HTTP pages, invalid certificates and safe browsing warnings are not bypassed.

What are the admin PIN and domain allowlist used for?

The PIN protects local settings and leaving the administered area. The allowlist limits which hosts the main navigation, pop-ups and imported links are allowed to switch to. Both complement kiosk mode, but do not replace operating system management.

Startet KioskPilot nach einem Neustart automatisch?

On Android, this is possible depending on the device configuration and is most reliable in device owner operation. iOS does not allow normal apps to auto-start on their own; Supported devices can be returned to kiosk operation via MDM and single app mode.

Features

Browser, autopilot, display, home assistant and integrations.

Was macht der Kiosk Autopilot?

Autopilot monitors charge status, network and renderer. If there are problems, it escalates locally: reload, open the homepage, rebuild the WebView and finally display Offline Rescue. For paired devices, only a technical diagnostic status is reported - no page content or screenshots.

Was passiert ohne Internetverbindung?

Offline Rescue shows a clear replacement local view instead of a black or frozen screen. As soon as the homepage is accessible again, KioskPilot tries to return in a controlled manner. Local LAN dashboards can continue to run independently of the Internet.

Does KioskPilot work with Home Assistant?

Yes. Quick Setup finds Home Assistant instances via mDNS in the local network, adopts the address and adds the host to the allow list. Pro also offers local API as well as TLS-MQTT and Home Assistant Discovery.

What does privacy mode delete?

After the specified period of inactivity, it deletes the Kiosk WebView's cookies, web storage, and form and browser history and loads the homepage as a fresh session. The function must be activated consciously; the reset cannot be undone.

Was bedeutet der Accessibility Score?

The local check highlights small touch targets, missing labels, horizontal overflow, problematic scaling, and basic contrast and font size issues. A value like 30/100 is a clear test indication, but not a complete WCAG certificate.

Welche Displayfunktionen gibt es?

Depending on the platform, screen keeper, orientation, day and night brightness, schedule, pixel shift and a black, clock or message screensaver are available. Operating system and hardware limitations remain.

Can I use camera, microphone, location and file uploads?

Yes, each separate and restrictive by default. Web permissions are only granted to shared hosts. File uploads use the system dialog. Scanners and NFC targets go through the same URL and allowlist check.

What are launchers, JSON import and browser profiles?

The Universal Launcher bundles tested web and app targets. Configurations can be exported and imported as validated JSON without PIN, passwords or tokens. Browser profiles control user agent, zoom, cookies, pop-ups and other compatibility options.

Lizenzen & Preise

Free, Pro and a clear separation from the Fleet Cloud.

Is a Pro license per user or per device?

Always per device or tied installation. A user account can manage multiple devices, but does not automatically give those devices Pro. Four device licenses are required for four Pro devices.

Was ist in Free enthalten?

The fully-fledged local web kiosk with allowlist, autopilot, offline rescue, home assistant quick setup, basic browser and display functions, accessibility check and without advertising and time limits. A visible free watermark remains in the kiosk.

Was schaltet Pro frei?

Pro removes the watermark and enables, among other things, advanced local management features, device owner/lock task support on Android, local token-protected API, TLS-MQTT, enterprise policies as well as advanced autopilot, privacy and display features.

Can I transfer a license to another device?

An assigned license space can be released and reassigned in the customer portal. Store licenses and cryptographically bound installations also follow the rules of the respective store; a portal association does not automatically transfer a store purchase.

What is the difference between Pro and Fleet Cloud?

Pro activates local functions on exactly one device. Fleet Cloud is a separate B2B offering for central administration, teams, heartbeats, groups, rollouts, health, incidents and support sessions. Fleet does not replace a Device Pro license.

Where can I find purchase receipts and invoices?

Store receipts come from the respective store. KioskPilot direct invoices and fleet documents are protected under Abrechnung & Belege. The invoice address valid at the time of issue will be stored unchangeably.

Fleet & Kundenportal

Pair devices, assign licenses and operate them together.

How do I connect a device to the Fleet Cockpit?

Generate a short-lived pairing code under Devices in the portal and enter it in the app. After successful pairing, the device will appear in your organization. Access can be revoked in the portal; After that, a new pairing is necessary.

Welche Rollen gibt es?

Owners manage the entire organization. Admins manage users, licenses, billing and devices. Operators work with devices and rollouts. Read-only is allowed to view organizational, device and billing data, but cannot change anything.

How do groups and secure rollouts work?

Devices are grouped together. New configurations can be initially rolled out to test devices or a percentage, monitored based on revision and health, then expanded or reverted to the previous configuration.

What do health, incidents and schedules show?

Health evaluates technical conditions and warnings. Related warnings are bundled into incidents. Secure actions such as reload, home page and configuration synchronization can be scheduled manually, once or weekly; Maintenance windows suppress expected warnings.

What can a temporary support code do?

It is one-time, short-lived and only becomes active after visible consent on the device. Permissions are limited, access ends automatically and can be revoked locally. This means that the camera or microphone are never released unnoticed.

Sicherheit & Datenschutz

Local-first, secure accounts and traceable boundaries.

What data leaves the device?

No website content, form entries or browser histories in local operation. With voluntary fleet coupling, technical states such as device ID, version, heartbeat, configuration revision and diagnostic counter are transmitted. Content stays local.

How is my portal account protected?

The backend token remains server-side; the browser only receives a Secure, HttpOnly and SameSite Strict session cookie. Strong passwords, timed password reset, TOTP MFA, one-time recovery codes and revocation of active sessions are supported.

Is the local API secure?

It is off by default, limited to private networks and requires a random bearer token. TLS-MQTT or the HTTPS control plane should be used for untrusted networks, as a local HTTP transport does not ward off LAN attackers who are already reading.

Can KioskPilot completely lock a device?

Android can be heavily locked as a correctly provisioned dedicated device with device owner and lock task. A normal installation remains restricted by Android system limits. Guided Access or MDM Single App Mode for supervised devices are required on iPhone and iPad.

Fehlerbehebung

Quickly narrow down the most common causes.

My homepage doesn't load. What do I check first?
  1. Check URL and network connection.
  2. Make sure the host is in the allowlist.
  3. For LAN-HTTP, check whether the address is really private.
  4. Rule out certificate and DNS errors.
  5. Reload, start page or restart WebView.
The device appears as offline in the portal.

Check internet access, pairing status, system time and whether the app is active or paused by the operating system. A locally running kiosk can continue to function despite the lack of a cloud heartbeat. If necessary, revoke and re-pair the device.

Pro is not recognized after a purchase.

First run “Restore Purchases”. If the status remains inconsistent, full license synchronization can remove local entitlement caches and requery the store and control plane. It does not delete a store purchase.

Why doesn't a link or pop-up open?

The target host must be allowed, pop-ups require a user gesture and the corresponding browser option. Scanner, NFC and launcher links are also checked. SSL errors or safe browsing hits cannot be unlocked.

I cannot log in to the portal.

Nutze Passwort vergessen, check the email address and do not delete any necessary session cookies. After changing the password, old sessions are intentionally terminated. In the event of repeated failed attempts, protection against misuse temporarily takes effect.

Noch eine Frage offen?

The complete instructions explain each feature step by step. If you have a specific problem, you can also write to us with the platform, app version and a short description of the error - please without passwords or secret tokens.